JOB PURPOSE STATEMENT
Are you a results-driven professional with a passion for building relationships and driving growth?
We’re on the lookout for a dynamic Enterprise Account Manager to join our team and take the lead in managing and expanding our most strategic client partnerships. In this role, you’ll be at the forefront of our business, acting as the trusted advisor for our enterprise clients and ensuring they achieve success with our cutting-edge IT solutions.
If you have a knack for uncovering new opportunities, excel in communication, and thrive in a fast-paced, results-oriented environment, this is your chance to shine. Bring your expertise in account management, a proven history of exceeding sales targets, and a hunter’s mindset to drive exceptional results and make a tangible impact on our clients’ success.
KEY DELIVERABLES:
| Key Performance Area: | Duties: |
| 1. Client Relationship Management | · Develop and maintain strong, long-lasting relationships with key stakeholders in assigned enterprise accounts.
· Serve as the primary point of contact for all client needs, inquiries, and issues. · Conduct regular check-ins and business reviews with clients to ensure their ongoing satisfaction and success.
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| 2. Account Growth and Sales | · Identify and pursue new business opportunities within existing accounts to drive revenue growth.
· Develop account plans and strategies to meet or exceed sales targets. · Collaborate with sales and marketing teams to develop and execute account-based marketing initiatives.
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| 3. Cross-Functional Collaboration | · Work closely with internal teams (e.g., product, support, marketing) to ensure a seamless and positive customer experience.
· Provide feedback to internal teams on customer needs, preferences, and pain points to inform product development and improvement.
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| 4. Reporting and Analysis | · Track and report on key account metrics and performance indicators.
· Provide regular updates to senior management on account status, opportunities, and challenges. · Analyse account performance data to identify trends and areas for improvement.
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| 5. Strategic Planning | · Develop long-term strategies for account growth and customer retention.
· Participate in the development of sales forecasts and budgeting for enterprise accounts. · Align account management strategies with company goals and objectives.
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| 6. Risk Management | · Identify potential risks to account stability and proactively develop mitigation plans.
· Handle escalations and complex customer issues with a focus on resolution and customer satisfaction. |
JOB REQUIREMENTS:
- Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
- 5+ years of experience in account management, sales, or a related field, preferably within the enterprise segment.
- Proven track record of managing and growing large, complex accounts.
- Proven track record of achieving sales targets
- Experience in the technology or software industry is highly desirable.
- Excellent communication and interpersonal skills.
- Strong negotiation and closing skills.
- Ability to build and maintain strong relationships with senior-level executives.
- Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
- Strong analytical and problem-solving abilities.
- Strong service delivery mindset
- Progress centric thinker
APPLY HERE: https://www.pnet.co.za/jobs–Enterprise-Account-Manager-Hunter-IT-Industry-Mount-Edgecombe-Bc-Technologies–3935086-inline.html?rltr=1_1_25_seorl_m_0_0_0_0_0_0